Refund policy

RETURNS, EXCHANGES & REFUNDS POLICY - [GLOW BEAUTY SA]

Last Updated: 26 September 2026

At Kevluv Beauty Cosmetics we want you to be happy with your purchase. Please read our policy carefully. Due to health and hygiene standards, beauty products have special return conditions.

1. Your Rights Under South African Law

This policy is in addition to your rights under the Consumer Protection Act 68 of 2008 (CPA). Nothing in this policy limits your CPA rights.

2. Our 14-Day Return Policy (Unopened Goods)

You may return any product within 14 days of delivery provided:

  • Product is completely unopened, unused, unsealed - factory seals, cellophane, and original packaging intact
  • In original condition with all packaging and inserts
  • With proof of purchase / order number

We will refund the product price, less 20% upon inspection.

We CANNOT accept for hygiene reasons:

Makeup, skincare, fragrances, haircare, nail products, beauty tools, lashes, sponges - if the seal has been broken or it has been used/tested, even once.

Sale items, mystery boxes, and gift cards are Final Sale.

3. Cooling-Off - Direct Marketing

If you purchased as a result of direct marketing (email/SMS), you have a 5 business day cooling-off right under Section 16 of the CPA.

4. Damaged, Defective or Wrong Item - 14 Day Warranty

You have 14 days to return goods that are:

  • Damaged in transit
  • Defective / not working as intended
  • Not as described or wrong item/shade sent

What to do: Contact us within 48 hours of delivery with your order number and clear photos/video of the issue.

We will at your choice: Repair, replace, or refund in full, including your original delivery fee.

We will arrange collection at our cost for CPA-covered returns.

5. Allergies & Reactions

We cannot accept returns on opened products due to allergic reactions for hygiene reasons. Please patch test all products. If you experience a reaction, contact us with photos and details - we will review case-by-case and may offer store credit at our discretion. This does not affect your CPA rights if the product is unsafe.

6. How To Request A Return

  1. Email: kevluvtrading@gmail.com or WhatsApp: [077 379 8413] [kevluv Beauty Cosmetics]
  2. Subject: RETURN + Order #XXXX
  3. Include reason + photos
  4. We will issue an RA (Returns Authorization) Number and courier address in Brakpan, Gauteng.

Do NOT return without an RA number - it will be rejected.

For non-defective change-of-mind returns, return courier cost is for your account.

Use a tracked courier - we are not liable for lost returns.

7. Refunds & Exchanges

  • After inspection (3-5 business days), approved refunds are processed within 10 business days to original payment method.
  • Yoco refunds may take 5-10 days to reflect.
  • Original delivery fee is non-refundable for change-of-mind returns.
  • Exchanges: Subject to stock. Return original (unopened) and we will dispatch replacement once received.

8. Order Cancellations

You can cancel before dispatch for a full refund. Once dispatched, our returns process applies.

9. How To Contact Us

Kevluv Trading (Pty) Ltd T/A kevluv Beauty Cosmetics
Email: kevluvtrading@gmail.com
WhatsApp: [077 379 8413]
Address: 6469 Ncane street, Brakpan, Gauteng, South Africa
Hours: Mon-Fri 08:00-17:00 , Sat  08:00 - 14:00 SAS